When it comes to workplace conflict, there is truth to the old saying, “business is business, it’s not personal.” According to a recent Forbes magazine article on, “The No. 1 Source of Workplace Conflict and How to Avoid It,” by Cy Wakeman, “The difference between professional and personal conflict,” she states, “is that when it happens in the workplace, it has a direct impact on the organization’s bottom line.” After doing 18-months of research, Wakeman concluded that lack of clarity is what’s truly to blame.
Then there’s The Office’s version of conflict resolution teaching,
In order to prevent conflict and move forward towards your business success, make these key elements your personal priority:
- Establish Clear Goals
Just as you wouldn’t set out on a trip without knowing how you would arrive at your destination, you have to be very specific about what you want to achieve in your business. Whether you are a solo-preneur, or have assembled an amazing team, clearly defining your goals along with details on how you will reach them, will facilitate you (and your team) to work to accomplish that task.
- Fully Articulate All the Players and their Roles
Assumptions and expectations result in unproductive personnel. Fully establish and discuss specific procedures, timelines and step-by-step protocol to eliminate unwelcome surprises, possible embarrassment, and opportunities for conflict to arise.
- Listen, Absorb and Practice Flexibility
Once goals have been established and procedures are in place, keep all avenues of communication open, receive and process information, and above all when personalities collide in your business, liberally apply a flexible attitude concerning procedures as long as the goals are being met.
What are your thoughts after reviewing these elements?